We are here to support you. This page includes the most commonly requested contact information. If you cannot find the information you need, please call Customer Service at 800.334.5551, 8 am to 8 pm, ET, Monday–Friday, and a Customer Service representative will assist you.
Emergencies
Please use these numbers for information on handling serious spills, contamination, ingestion, or other emergency situations only.
During business hours (8 am to 5 pm, ET, Monday–Friday)
Phone: 800.227.1150 or 336.584.0381
After business hours (for chemical spills only)
Call the Chemical Transportation Emergency Center (Chemtrec)
Phone: 800.424.9300
Customer Service
Call to place orders or for order inquiries. Operating hours are 8 am to 8 pm, ET, Monday–Friday.
Phone: 800.334.5551
Product Information
Call if you have questions about any of our products or need help selecting or using them for specific applications. Operating hours are 8 am to 5 pm, ET, Monday–Friday.
Phone: 800.334.5551
Quotes and Contracts
Forward your quotation requests to the attention of our Quotations Department via mail, fax, or email. Please include a contact name, your complete address, and your fax and telephone numbers with all requests.
Mail:
Quotations Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
Fax: 336.538.6330
Email: quotations@carolina.com
International Sales
Visit our International Customers page for full sales and support information.
Mail:
International Sales Department
Carolina Biological Supply Company
PO Box 6010
Burlington, NC 27216-6010
USA
Phone: 336.584.0381
Fax: 336.584.7686
Email: internationalsales@carolina.com
Customer Advocate
We are confident that our Customer Communications staff can address your concerns quickly when you call 800.334.5551, but a second support option is available. In the unlikely event you have a difficulty that is not being addressed, please contact a customer advocate.
Phone: 800.227.1150 and ask for a customer advocate (8 am to 5 pm, ET, Monday–Friday)
Email: customer.advocate@carolina.com
